Do you have a complaint about this online store or our working method? We recommend that you first report any complaints to us by emailing info@deurbeslag-expert.nl . If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting Webwinkel Keur . From February 15, 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at https://ec.europa.eu/odr . If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform.”