Deurbeslag-Expert.nl is a trade name of Wizkom BV

Wizkom BV cares a lot about your privacy. We therefore only process data that we need for (improving) our services and handle the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the website and the services provided by Wizkom BV. The effective date for the validity of these conditions is 15/05/2018, with the publication of a new version the validity of all previous versions expires. This privacy policy describes what information about you is collected by us, what this information is used for and with whom and under what conditions this information may be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide to us.

If you have any questions about our privacy policy, please contact our privacy contact person, whose contact details can be found at the end of our privacy policy.

About data processing 

Below you can read how we process your data, where we store it, which security techniques we use and for whom the data is visible. We have concluded a Processing Agreement with all our partners, which stipulates that they may only use data that is necessary for the services of each party.

Online store software

Web hosting

Payment processors

Mollie 

We use the Mollie platform to process (part of) the payments in our online store. Mollie processes your name, address and residence details and your payment details such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve the services and in this context to share (anonymized) data with third parties. All the above-mentioned guarantees with regard to the protection of your personal data also apply to the parts of Mollie's services for which they engage third parties. Mollie does not store your data for longer than is permitted by the legal periods.

Reviews 

DPD 

If you place an order with us, it is our job to have your package delivered to you. We use the services of DPD to carry out deliveries. It is necessary for us to share your name, address and residence details with DPD. DPD only uses this data for the purpose of executing the agreement. In the event that DPD engages subcontractors, DPD will also make your data available to these parties.

Invoicing and accounting 

MoneyBird 

We use the services of MoneyBird to maintain our administration and accounting. We share your name, address and residence details and details regarding your order. This data is used to administer sales invoices. Your personal data is sent and stored securely, MoneyBird has taken the necessary technical and organizational measures to protect your data against loss and unauthorized use. MoneyBird is obliged to maintain confidentiality and will treat your data confidentially. MoneyBird does not use your personal data for purposes other than those described above.

Suppliers and business partners

Suppliers

As an online store, we work with various suppliers who ship the products through us or directly to you. These suppliers receive your information from us as provided by you to us. This information will only be used to process your order. Our suppliers have limited insight into your data. All suppliers have taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data.

Partners

In addition to ordering products, you can also submit information on our websites to make an appointment or to request an additional service. We work together with various partners to optimize our services. These partners receive your data from us as provided by you to us. This data will only be used to process your request. Our partners have limited insight into your data. All partners have taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data.

Other services and partners

Tawk.to

Tawk.to arranges the live chat software for all Wizkom BV online stores. The program transmits information such as your name, email address and other information that you provide via the chat. Tawk.to does not have access to your data and has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. Tawk.to is obliged to maintain confidentiality under an agreement.

Purpose of data processing 

General purpose of the processing 

We use your data exclusively for the purpose of our services. This means that the purpose of the processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you at a later time - other than at your request - we will ask you for explicit permission to do so. Your data will not be shared with third parties, other than to comply with accounting and other administrative obligations. These third parties are all bound to confidentiality on the basis of the agreement between them and us or an oath or legal obligation.

Automatically collected data 

Data collected automatically by our website is processed with the aim of further improving our services. This data (for example your IP address, web browser and operating system) is not personal data.

Cooperation in tax and criminal investigations 

In appropriate cases, Wizkom BV may be required by law to share your data in connection with government tax or criminal investigations. In such a case we are forced to share your data, but we will oppose this within the possibilities offered by the law.

Retention periods 

As part of our privacy policy, we retain your data for as long as you are a client of ours. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you inform us of this, we will also regard this as a request to be forgotten. Based on applicable administrative obligations, we must keep invoices with your (personal) data, so we will keep this data for as long as the applicable period runs. However, employees no longer have access to your client profile and documents that we have produced in response to your assignment.

Your rights 

Under applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data processed by or on behalf of us. We explain below what these rights are and how you can invoke these rights.

In principle, to prevent misuse, we only send copies and copies of your data to your email address already known to us. In the event that you wish to receive the data at a different e-mail address or, for example, by post, we will ask you to identify yourself. We keep an administration of completed requests, in the case of a request to be forgotten we administer anonymized data. You will receive all copies and copies of data in the machine-readable data format that we use within our systems.

You have the right to file a complaint with the Dutch Data Protection Authority at any time if you suspect that we are using your personal data incorrectly.

Right of inspection 

You always have the right to inspect the data that we process or have processed that relates to your person or can be traced back to you. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data at the e-mail address known to us, with an overview of the processors who have this data, stating the category under which we have stored this data.

Right of rectification 

You always have the right to have the data that we process or have processed that relates to your person or can be traced back to you amended. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the data has been adjusted to the e-mail address known to us.

Right to restriction of processing 

You always have the right to limit the data that we process that relates to your person or that can be traced back to you. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the e-mail address known to us that the data will no longer be processed until you cancel the restriction.

Right to portability 

You always have the right to have the data that we process or have processed that relates to your person or can be traced back to you, processed by another party. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. As your request

If this is granted, we will send you copies or copies of all data about you that we have processed or that has been processed on our behalf by other processors or third parties at the e-mail address known to us. In all likelihood, we can no longer continue the service in such a case, because the secure linking of data files can no longer be guaranteed.

Right to object and other rights 

Where appropriate, you have the right to object to the processing of your personal data by or on behalf of Wizkom BV. If you object, we will immediately stop data processing pending handling of your objection. If your objection is well-founded, we will make copies and/or copies of data that we process or have processed available to you and then permanently discontinue the processing.

You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters.

Contact details 

Wizkom BV 

Hoge Randweg 13

5408NB Volkel

The Netherlands

T (0413) 78 51 65

E info@deurbeslag-expert.nl

Contact persons for privacy matters 

Freek Langenhuijsen

Frank van Boxtel